TUI rubbish - NOT amateur radio

Yes, I know things are tough, but all we get are computer generated general answers saying how sorry they are.

We have now been awaiting our 70% refund for 12 weeks. To be honest, they have treated previously happy customers dreadfully. It is very unlikely I shall ever book with them ever again.

Wouldn't it be good to get an apology, not from a computer for regular customers? Our refund way before the lockdown was promised in under 5 days!! Basically my recent experience of TUI is inexcusably bad.

I also heard they had a bailout from the German government as well!

TUI - NOT amateur radio

In the past we have had some great holidays in Corfu with TUI (now part of Thompson).  Sadly, we had to cancel our latest planned trip as holidays to Greece were likely to be axed because of the Covid-19 pandemic. We were promised a 70% refund within 5 working days.

10 weeks later we are still waiting for our refund!

On the BBC TUI is consistently mentioned as being one of the worst companies in this crisis. We have emailed several times and these bounced. We waited for 2 hours on the phone to be given an email that immediately bounced. They seem to be hopeless at communicating with their customers.

Based on their recent performance, they have lost a valued customer.