TUI rubbish - NOT amateur radio

Yes, I know things are tough, but all we get are computer generated general answers saying how sorry they are.

We have now been awaiting our 70% refund for 12 weeks. To be honest, they have treated previously happy customers dreadfully. It is very unlikely I shall ever book with them ever again.

Wouldn't it be good to get an apology, not from a computer for regular customers? Our refund way before the lockdown was promised in under 5 days!! Basically my recent experience of TUI is inexcusably bad.

I also heard they had a bailout from the German government as well!