Lawns - NOT amateur radio

Usually our lawns look pretty good and weed free. They ought to as we pay Green Thumb a decent amount each month to treat, scarify and tine.  The last time they treated the lawn they scarified and removed a fair bit of moss. I have removed the dead moss and reseeded in places, but there is a lot of course grass and there are brownish patches.

Reseeded patches

My wife is very cross and wants them back to fix the lawn, which looked far better last year. They are coming again on Friday and have promised to put things right. We shall see. If not, they will lose our business and I am pretty sure my XYL will "go viral" with her displeasure. They ought to have done a better job as lots of people have looked over the wall and asked, "what happened to your lovely lawn?". The front lawn is right next to the local windmill and should be a showcase for Green Thumb.