You may recall that I wrote to the MD of Dell last week after getting nowhere with my 4 year warranty claim for replacement of an intermittent power socket and was pleasantly surprised when the corporate office offered to arrange for my laptop PC to be repaired free of charge.
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| Dell Inspiron 1545 laptop |
Well, today the Dell service engineer turned up and replaced the WHOLE motherboard and the DC PSU. I am happy to report everything is now working well. The engineer was courteous and efficient. Dell even rang from India to check the engineer had turned up and the job was done.
So, I'd like to put on record that I am, in the end, pleased that Dell performed so well. But, as a comment below points out, it took a carefully worded pleading email to the MD to get them to see sense and learn that the customer should be treated fairly and with respect.
