Getting worse? - NOT amateur radio

Perhaps it is me becoming more of a grumpy old man, but in many ways things seem to be going backwards. In our village our only bank has closed. About a year ago our local building society branch in the village closed. Years ago you could ring your local bank manager. Now you are just an anonymous number in an Indian call centre! I tried to contact a train company but was connected to an Indian call centre who really did not have a clue. In fact they were totally useless. Many shops have closed.

Some things are better, but I think that god "profit" is gradually making life harder for us all.

Somehow we have lost that personal touch. I am sure this is a worldwide issue and not just here in the UK. Slowly but surely, life is getting harder, when it should be getting easier.

Call centres

Over a month ago I ordered something that did not arrive, probably due to a mix-up with the courier as it was due to be delivered Sept 1st. I had to use chat and spoke (in writing) with a person who was probably in India. He dealt with me politely and helpfully.  I must say I have great respect for these people. Dealing with irate customers must be a hard job!