15 Aug 2024

The human touch - NOT amateur radio

More and more we are losing human interactions.

I can think of several examples: you ring up (almost any business) to be greeted with an AI message like "say in your own words what you want to talk about". With a poor voice I find it almost impossible to be understood. Many supermarkets are replacing checkouts that have humans with auto-tills where you just scan barcodes. You try to talk to your bank and get sent to a call centre on the far side of the planet where you are just a number. Most website chats are just AI bots, not humans.   It goes on and on.

Human beings like talking with human beings. 

For some lonely people it is the only human interaction they get. In my view we are going backwards as a society. Less and less we are able to speak with each other.

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