If you live in the UK and get broadband you probably get your service via BT's Openreach which provides the fibre and wire backbone. We get our broadband via Virgin Media with speeds up to 100M. We rarely get downtime and, overall, they provide a good service. In rural areas where no cable is available, broadband speeds can be very poor.
Today, BT agreed to make Openreach a separate legal entity, so the hope is the broadband services will improve for many. Openreach is still part of BT but legally separate. I'm not quite sure how this works.
See
http://www.bbc.co.uk/news/business-39228115 .
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