18 May 2014

ARRL website - crap!

Don't lose your user name or ID or you may never get in again!

I was a 90 day guest member, decided to join for one year on a special offer. Lost my user name (PC crashed) so asked ARRL for help getting back in to read QST etc.. 6 days later (6 DAMN days!!!!) and not a single reply from ARRL. What a load of tossers!  They have now had 3 emails.

Next year, it is very unlikely I shall rejoin.  This level of member support is totally pathetic. I am not at all impressed with their "help". If you lose you user name it appears the on-line help does not help at all, but (so far) neither does emailing ARRL!

How can a national society's website be totally inaccessible to paid up members? How come ARRL is so bad at supporting its members?
at 17:03
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4 comments:

mike said...

Most people use their callsign as ARRL username. Have you tried entering this on the ARRL website?

73, Mike G4GOC

Sun May 18, 09:49:00 pm GMT+1
Roger G3XBM said...

Yes tried that! G3XBM was the user name for my trial subscription nand it just tells me my subscrition hs expired!

Sun May 18, 10:06:00 pm GMT+1
Anonymous said...

Dunno. Cannot complain. I had a recent issue with accessing my account and they got me up and running within the day.

73 Jan DK3LJ

Mon May 19, 08:02:00 pm GMT+1
Roger G3XBM said...

That was good Dan. I had expected a similar level of (good and fast) service but was left bitterly disappointed.

Mon May 19, 09:03:00 pm GMT+1

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