A few days ago I mentioned my run-in with Dell support and their refusal to repair my laptop's power connector socket under their 4 year hardware warranty claiming it was "wear and tear". Well one of my readers Mark G0NMY kindly sent Michael Dell's email address michael@dell.com - he is the founder and MD - so last night I wrote a well reasoned letter to him explaining my disappointment with the level of customer service and why I believed they were wrong.
Blow me down, this morning I got a phone call from the corporate office saying they had arranged an engineer to come out next Tuesday to fix the laptop free of charge! To say I was amazed is an understatement. It took conversations with 4 people and an email to the MD of Dell to get the correct response but, bless them, they've "come good" in the end.
So, thank you for listening Dell. You are in my good books again.
Showing posts with label dell inspiron 1545. Show all posts
Showing posts with label dell inspiron 1545. Show all posts
13 Dec 2012
13 Nov 2012
Dell Inspiron 1545 power socket repair
My wife's laptop is a 3 year old Dell Inspiron 1545. Although otherwise a nice PC, this has a stupid design weakness: the power connector socket. This is on the side of the PC (back left) and it is almost impossible to use the machine and not snag the cord and socket regularly.
Consequently, over time, the SMA connector inside the PC has gone intermittent. The PC is covered by a 4 year hardware warranty and I hope that Dell will just fix this and not argue "wear and tear". I have had other PCs where the power socket is strain relieved within the housing and not had a problem.
One has just to look at the number of videos telling you how to fix this very issue to see it is a very common one. I like this video showing the repair in 3 minutes, although in reality it would take about 1 hour. In the limit I could do it myself, but let's see if Dell are in a good mood and are helpful first!
I do get really annoyed when a consumer product goes to market with such an elementary design weakness: this is the sort of rubbish that should have been spotted early in the design phase by design reviews looking for possible failure mechanisms. Dell should know better.
One has just to look at the number of videos telling you how to fix this very issue to see it is a very common one. I like this video showing the repair in 3 minutes, although in reality it would take about 1 hour. In the limit I could do it myself, but let's see if Dell are in a good mood and are helpful first!
I do get really annoyed when a consumer product goes to market with such an elementary design weakness: this is the sort of rubbish that should have been spotted early in the design phase by design reviews looking for possible failure mechanisms. Dell should know better.
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