This email came to me a few days ago. I hate this sort of thing. It was obviously generated by a computer and sent out as the law says they have to.
It is a bit like those really annoying things that ask you to approve cookies, which most people accept without reading. They are a "good idea", but not if most just say "accept" to get rid of them!
Also banks where at one time you could have chat with your local branch manager. Now, you are just an account number with a call centre across the seas. All personal interaction has largely gone.
In many ways 21st century living is better. In many ways it is worse.