A few weeks ago we were due to get a free Smart Meter upgrade and we waited in all morning for the appointment that never happened. Subsequent emails, despite a request that they ring me, resulted in them (or their not joined up computers) arranging 3 inconvenient new appointments by email. Really they are an utter basket case! Trouble is I suspect the alternatives would be as bad.
Nearly a month later and I have still not been told why the first appointment did not happen. Hopeless.
6 Jun 2015
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