"Our Nectar programme is changing" - NOT amateur radio

Yet another email from one of the many computers at British Gas. Another example when headless chickens make benefits worse than before. British Gas are not alone. Now we will be able to earn fewer Nectar points.  I'd change energy suppliers, but from what I can tell one is as bad as another.

Chinese SPAM and British Gas - NOT amateur radio, just amateurish

I am sorry to report that most of my SPAM messages (deleted at the earliest opportunity) come from the Far East and most are from China. I am now getting expert at spotting these, which have no relevance to the actual post. Most want to advertise a link. Sorry, you are wasting your time as these comments rarely get
as far as being published even. Many are probably generated by computers anyway.

By the way, weeks after waiting in for British Gas to install smart meters I have received many emails but no explanation why no-one turned up in the agreed 5 hour slot. British Gas seem hopeless, but so are many energy suppliers here in the UK. "Arse and elbow" comes to mind: they only seem able to communicate with customers by computer and they do not seem to know what other divisions in the same company are doing.  Despite billing me at the new QTH for 2 years, they have my wrong details on their system. I can only change this if I say I've moved house. Doing this would probably just throw their system into total confusion, so for now I am still awaiting a phone call from a human being. Smart meters? Oh I forgot to mention that their system says smart meters will not be available here for several years to come.  Despite this, it was British Gas who contacted me to arrange the date for installation that never happened. Basket case? You bet they are! I can remember when you could actually talk to people who knew. Same with my bank. You used to be able to talk with a  local bank manager. Nowadays you get a call centre 5000 miles away. We have moved backwards.

In my business life, people would have been retrained or even sacked for the sort of customer service that seems to be the norm these days. Does no-one really care about customers any more? I guess not.

British Gas - more like British Crap based on my recent dealings with them. British Gasbags maybe?
Barclays - your friendly local bank?  Only if you want to talk with people in India who have no idea who you are at all.

British Gas - NOT amateur radio

A few weeks ago we were due to get a free Smart Meter upgrade and we waited in all morning for the appointment that never happened. Subsequent emails, despite a request that they ring me, resulted in them (or their not joined up computers) arranging 3 inconvenient new appointments by email.  Really they are an utter basket case! Trouble is I suspect the alternatives would be as bad.

Nearly a month later and I have still not been told why the first appointment did not happen. Hopeless.