Sometimes major dealers do themselves no good at all. I feel compelled to blog this as this dealer should know better. I have been very patient but after waiting so long my patience is running thin.
Today I had to chase NEVADA as they had neither answered my email or first class mail. All I was doing was following instructions in the box that said I needed the dealer to add his stamp for the warranty to be valid. No email reply yet received. I am patiently waiting after about 6 weeks.
Today I had to chase NEVADA as they had neither answered my email or first class mail. All I was doing was following instructions in the box that said I needed the dealer to add his stamp for the warranty to be valid. No email reply yet received. I am patiently waiting after about 6 weeks.
I hope they will reply tomorrow."Lincoln President Mk 2 - WarrantyPlease do me a favour and contact me! No excuses please - just action. All I am asking for is decent customer support. This is not too much to ask of a major UK dealer, is it?"
(bought from Nevada on Feb 25th 2015 on invoice 275xxx)
Since posting this (copied my original email here) in early March by email and first class post I have heard ABSOLUTELY NOTHING at all. I need confirmation this rig is covered by warranty. Frankly I am appalled - you could forgive me for thinking Nevada is only interested in the initial sale and not the warranty.
I have also had very poor customer service from a local carpets supplier, Glasswells, having been waiting about 6 months to have a stained carpet replaced free under warranty. It took a month (last October) to wake them up from their slumber (2 emails before any action) and here I am in April 2015 still waiting! Apparently the carpet is now to be replaced on Friday this week.
This is not my day!
1 comment:
You have my sympathy Roger.
I'm noticing a lot of this, if you call it apathy notably with e-mail with a lot companies.
It's my biggest gripe at the moment!
Tony
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