19 Feb 2010
Well, I have to say I was impressed with Dell today. Having suffered a series of blue screen disasters in the last month or so and having tried various things to fix it (roll backs, defrags, de-installs of software, etc) without success, it was time to contact the technical support help desk. The last I did this some years ago it took me several days to get through. Today I was connected to the Indian help-desk in 5 minutes or so and over the phone they checked the HW was OK. The software guy came on line next to instruct me how to load a clean Windows 7 installation. BTW, they rang me back, so Dell paid for the call after the first 30 minutes. An hour later and I have what seems like a brand new, stable Windows 7 installation. They charge for software support (NOT covered by the 4yr at-home warranty) but I was glad to get my wife's machine working again so quickly. It is nice to be able to say something very good about Dell and the service from their lads in Bangalore.