12 Aug 2013

Virgin Media cock-up

This evening I am VERY annoyed! 

A day before we are due to move we have been informed by our phone/TV and broadband provider (Virgin Media) that they cannot now do the installation at the new property until (at least) Sept 2nd and not on Aug 15th as promised a few weeks ago. This means we have no home phone, no internet and no TV (other than Freeview) for at least 2-3 weeks. What annoys me is that had I known this 2 weeks ago I might have decided to go elsewhere. They apparently need to dig a hole in the road to get the cable through and need local authority approval to do the digging. Let's hope we don't get a "job's worth" who takes a month to process the approval to dig.

I asked several people at Virgin Media if I could have my phone redirected to my mobile ("no, we can't do that") and if I could be loaned a 3G dongle so I could get internet connectivity ("no, we can't do that"). Why ever NOT?? What a total shower they are!

So, if you need to contact me please do so via my mobile number which I have emailed to some of you.

Also, do not expect to see blog updates for some weeks until I manage to get internet services at the new home and replies to emails are likely to take some time.

To add to my woes today, this morning I managed to knock a tin of paint all over our bedroom carpet when painting a piece of furniture.

All in all, today has been quite stressful what with packing for the move on Wednesday and trying to sort out everything.

2 comments:

Pete said...

Don't get me going!
My daughters Virgin mobile phone was stolen 2 weeks ago. The Virgin insurance states:
"We know how important it is to stay connected. That's why we've got a next
day replacement guarantee, so you won't be without your pride and joy for long."

Two weeks later and after hours on the phone and numerous emails I've yet to hear anything on the progress of my claim. I've threatened to cancel my phone, broadband and TV if they don't get back to me tomorrow, and the way I feel right now that's what I'm doing!

Good Luck

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