Lack of personal touch - NOT amateur radio

Recently I have been playing ping pong with emails to and from my energy supplier. I keep saying "no reply wanted or expected" only to get yet another reply! Judging by the names, this comes from an automated call centre in India. Much of the letter appears to be computer generated, with maybe a small bit of human intervention, complete with spelling mistakes. I have nothing against call centres in India and wish these good people all the best.

What I really dislike is the lack of real human touch. Years ago you could ring your local bank. Now you get a call centre thousands of miles away and you are just a sort code and account number: they really don't know or care who you are.

Grumpy old man, me? Yes.