One of my pet hates is having to haggle over things like car insurance and broadband prices.
Having just spent about 2 hours on a web messaging service (chat) to my ISP I have managed to reduce my package costs nearly 50%. Why is this necessary? Why not just offer existing customers a contract renewal at a competitive price in the first place? I guess they assume many people are too lazy and just accept the new (higher) price.
I am now paying FAR less for a better package! At one point I was promised by the BOT that the agent "would be with me in a flash" not realising the BOT had sent the very same message an hour before!!
At least, being retired, I normally have the time. I was dreading the internet going off for just a few seconds and losing everything.
