I wrote to Green Thumb 9 days ago. They endeavour to reply, so their computer generated reply says, within 72 hours. So far, I have had no response, so I have written again with yet more pictures. Of course, their computer replied almost instantly again to say how important we are!! Rubbish.
It is not just Green Thumb. We used to be able to ring our local bank. Now you get a call centre in India. Same with the Post Office on-line, insurances etc. It feels like no-one cares any more.
At one time letters were delivered twice a day. Sometimes, you got a letter in cities the same day you posted it.
In many ways we seem to be moving backwards.
UPDATE 2002z: Still no response from Green Thumb.
4 comments:
Green Thumb!
Hmmm!
You should of talked to me Mr L..
73 Steve
Never had a problem with them. Some lawns take longer to recover from a dry spell.
Before we started using them the lawn was awful. They can't perform miracles but it certainly made a difference.
Up to now our lawns were weed free thanks to them and looked very good. I am APPALLED by their customer service. I have STILL not had ANY reply, apart from their terrible computer generated email responses saying how important we are! They need to do something fast. They are behaving like a bunch of complete idiots.
Green Thumb is nothing more than a money making affair.
The agents are also franchised, they have targets to meet!
They get customers on a regular plan, trying to squeeze in more visits per year..
73 Steve
Post a Comment