27 Apr 2015

A bad NEVADA warranty day

Sometimes major dealers do themselves no good at all. I feel compelled to blog this as this dealer should know better.  I have been very patient but after waiting so long my patience is running thin.

Today I had to chase NEVADA as they had neither answered my email or first class mail.  All I was doing was following instructions in the box that said I needed the dealer to add his stamp for the warranty to be valid. No email reply yet received. I am patiently waiting after about 6 weeks.
"Lincoln President Mk 2 - Warranty
(bought from Nevada on Feb 25th 2015 on invoice 275xxx)
Since posting this (copied my original email here) in early March by email and first class post I have heard ABSOLUTELY NOTHING at all. I need confirmation this rig is covered by warranty. Frankly I am appalled - you could forgive me for thinking Nevada is only interested in the initial sale and not the warranty.
Please do me a favour and contact me!  No excuses please - just action. All I am asking for is decent customer support. This is not too much to ask of a major UK dealer, is it?"
I hope they will reply tomorrow.

I have also had very poor customer service from a local carpets supplier, Glasswells, having been waiting about 6 months to have a stained carpet replaced free under warranty. It took a month (last October) to wake them up from their slumber (2 emails before any action) and here I am in April 2015 still waiting! Apparently the carpet is now to be replaced on Friday this week.

This is not my day!

1 comment:

Anonymous said...

You have my sympathy Roger.

I'm noticing a lot of this, if you call it apathy notably with e-mail with a lot companies.
It's my biggest gripe at the moment!