7 days and 5 emails later my ARRL user name has finally been reset, so I can now access the ARRL site once again with my 1 year paid subscription. Why did it take so long? Goodness only knows. 7 days should have been just a few minutes.
I wanted to say something good about the ARRL but this total fiasco has rather left me speechless and lost for words to adequately say how I feel. They should have done better - NO excuses.
At least I can again access the ARRL site. As far as I can tell the site was muddled by having had a 90 day free trial membership before becoming a fully paid up member. Why it took 7 days to sort, goodness only knows!
ARRL: 1/10 for effective member support. I'd wanted to say something nice but just cannot,honestly. I just hope others fare better than I did. Why cannot you reset your user name online? Their online help is flawed if you lose you user name as I did in a PC crash.
In my experience the RSGB does a much better job at supporting its members.