28 Apr 2014

Moonraker saga - the end?

Today I wrote to Moonraker telling them of my other issues (other end of 20m Westflex patch cable intermittent and one element on the antenna loose) and they were very apologetic, offering me a full refund if I returned the goods. When I explained I was returning nothing as my colleague had soldered good connectors on and glued the antenna it was as if they no longer wanted to know: no more apologies, nothing.

Correspondence just stopped.

Moonraker will never benefit from further business from me unless they can demonstrate their quality control has been smartened up. I was totally disappointed by the goods received and the poor follow-up response.

Sorry, but in my limited experience this is a company that deserves to fail: so little is needed to sort out their shortcomings - get on and fix the issues! In my opinion they showed me a perfect example of how not to conduct a business!

In the end, all my issues have been sorted despite Moonraker rather than by Moonraker. Sorry, but you come over as a greedy care less outfit who need to sharpen up fast.

1 comment:

DaveL said...

"I don't want my money back, I want you to FIX MY PROBLEM!!!!!"

Don't know why, but so many businesses just don't get it. Is their stuff made in China? Some of the overseas mfg's are still having quality problems.

I feel your pain.