26 Apr 2014

Letter to Moonraker

Sent this morning, no reply today:

I recently purchased a dual band 2m/70cm yagi, some mast brackets and patch coax cables with attached plugs. Recently I had a stroke and a local ham has kindly offered to do the erection for me because of my poor health.

Unfortunately the installation has had to be postponed because the 20m long Westflex patch lead is rubbish! The N connector end just fell apart in my hands as the crimping is so poor. I would return the lead and ask for a replacement but have little confidence the replacement will be any better. The current plan is for the local ham to replace the N connector with a proper plug, if he can.

Just want to tell you how disappointed I am. In days gone by, I'd have bought the cable and fitted my own connectors but buying the patch leads was meant to save time and effort being disabled. The patch leads were almost as much as the antenna! I was expecting better quality from a good supplier.

As an absolute minimum, please improve your quality control. Expect to hear from me again shortly.

In the meantime, if I have to return anything (for free replacement under Sale of Goods Act) how do I go about this please?

Roger (Lapthorn) G3XBM"

If Moonraker was really interested in satisfied customers I would have expected a  reply by return. I think the company does business on Saturdays, but I shall wait until Monday before ringing them. I am honestly deeply disappointed in their patch leads and apparent indifference to their customers. I may be doing them a disservice, so must wait until next week.

Is it really too much to ask that patch leads are reliably made? After Andrew G6ALB fitted a proper N connector for the antenna end I have found the crimp joint at the shack end is intermittent. This patch lead really is a heap of rubbish. Even one of the Allen nuts on one of the 70cm elements is stripped.

Moonraker? Sorry I am NOT impressed one bit. I cannot see myself ever doing business with you ever again.

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