18 Dec 2012

Dell PC update - a grateful customer!

You may recall that I wrote to the MD of Dell last week after getting nowhere with my 4 year warranty claim for replacement of an intermittent power socket and was pleasantly surprised when the corporate office offered to arrange for my laptop PC to be repaired free of charge.

Dell Inspiron 1545 laptop
Well, today the Dell service engineer turned up and replaced the WHOLE motherboard and the DC PSU. I am happy to report everything is now working well.  The engineer was courteous and efficient. Dell even rang from India to check the engineer had turned up and the job was done.

So, I'd like to put on record that I am, in the end, pleased that Dell performed so well. But, as a comment below points out, it took a carefully worded pleading email to the MD to get them to see sense and learn that the customer should be treated fairly and with respect.


Bert, PA1B said...

Hello Roger, Good to see that the costumer is taken seriously. This is good in both directions. FB. 73, Bert

Anonymous said...

I'm glad to hear Dell did the right thing in the end. But let's not lose sight of the fact that you had to contact the President of the company before this happened! Please do remind Dell of this when thanking them.

PE4BAS, Bas said...

You've probabely readers from the Dell management. No smart company does like bad advertisement. They have taken care very well. 73, Bas