One has just to look at the number of videos telling you how to fix this very issue to see it is a very common one. I like this video showing the repair in 3 minutes, although in reality it would take about 1 hour. In the limit I could do it myself, but let's see if Dell are in a good mood and are helpful first!
I do get really annoyed when a consumer product goes to market with such an elementary design weakness: this is the sort of rubbish that should have been spotted early in the design phase by design reviews looking for possible failure mechanisms. Dell should know better.