For some reason, my wife likes shopping at Waitrose, which is a food chain and part of John Lewis and Partners. I have several issues with Waitrose. Firstly I find this chain expensive. Secondly, I think they need to do more work to use recyclable or compostable packaging. Some packets can be recycled and some cannot. As a major UK food retailer, I think they should tell their suppliers or the business will go elsewhere. They have the power and they should use it!
Today when we went shopping there it was very quiet. The low cost free range eggs were, conveniently, out of stock. Instead if you wanted free range eggs you had to pay far more. I expect the free coffee and paper will soon, quietly, go.
If you ask me I think they are in deep trouble. It would not surprise me if lots of stores were forced to close or John Lewis as a whole goes under. I may be wrong but in Newmarket, where we go, there is competition coming soon from a low cost supplier and that will really hit them.
The next few years will be make or break. At the moment, they depend on customer loyalty, but this is wearing thin. Old ladies die and young people want better value, so they shop around or buy online.
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