26 Sept 2017

Call centres

Over a month ago I ordered something that did not arrive, probably due to a mix-up with the courier as it was due to be delivered Sept 1st. I had to use chat and spoke (in writing) with a person who was probably in India. He dealt with me politely and helpfully.  I must say I have great respect for these people. Dealing with irate customers must be a hard job!

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