tag:blogger.com,1999:blog-9071048343455395511.post5086137759125157324..comments2024-03-24T22:03:31.205+00:00Comments on Roger G3XBM's (Mainly) Amateur Radio Blog: Reviews - NOT amateur radioRoger G3XBMhttp://www.blogger.com/profile/13673890140751539870noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-9071048343455395511.post-70396752928067250032017-08-14T12:01:57.876+01:002017-08-14T12:01:57.876+01:00Roger, most companies nowadays want to comply with...Roger, most companies nowadays want to comply with ISO9001 standards (quality) or comparable standards. Part of the ISO9001 standard is the PDCA-cycle (Plan-Do-Check-Act) which is meant to improve your quality/performance. Customer feedback is important to check on your KPI's (Key Performance Indicators) and see if you really are doing better. So it is not always about getting all your mail/phone/address details, but sometimes just to deliver better service and/or products :-)<br />Anonymoushttps://www.blogger.com/profile/05852400378512053121noreply@blogger.com